Are you able to identify customer signals and respond at the right time and right channel?

Frictionless service engagements through multiple channels anywhere, anytime. Oracle Frictionless service engagements through multiple channels anywhere, anytime. View this message in a Web browser Intelligent Service in the Experience Economy Offer customer choice Frictionless service engagements through multiple channels anywhere, anytime. Explore more   When engaging with an account, do you have a history of their prior engagements in and outside of service? Hi ‌Thomas, The Experience Economy has changed the way businesses discover, engage, consume, and serve their customers and for service leaders, there has never been a more important time to deliver service at the right moment. Service leaders striving to excel in today’s Experience Economy are aware of three certainties: journeys are non-linear, customers are the innovators, and each experience delivers value…or not. Ask yourself the following question: What happens when missing customer signals can cause damage to my business? If you are yet to identify this, it’s likely your service organisation is already struggling to thrive in the Experience Economy. So what stands in your way ? Channel Proliferation & Instant Gratification from customers Lack of customer insight & disjointed systems Cost center to Profit center: Skyrocketing service costs Intelligent Service for Business to Consumer Offer customer choice Offer frictionless service engagements through multiple channels Provide consistent service across any channel with chat, co- browse, mobile, IoT, and messaging Encourage collaboration and visibility of customer relationship information and history across teams Respond proactively to managed devices using Service Monitoring for IoT assets Intelligent Service for Business to Business Webinar: Adapting to the new world of digital interactions Customer Experience Inspiration and Insight Join us and a panel of customer service experts from IAG & Sunshine Coast Council for this special digital event as we explore the role of service in times of change. Watch on demand Talk to a Customer Experience Expert Contact us to discuss your needs and get a personalized walk-through of any process on the Oracle CX Service. Contact us

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