Service as a differentiator: Identify & serve customer moments that matter

Support your customers with hassle-free and personalized interactions Oracle Support your customers with hassle-free and personalized interactions View this message in a Web browser Intelligent Service in the Experience Economy Identifying and helping customers in moments that matter most Explore more   Service as a differentiator: Optimizing for digital 'moments of truth' Service in the experience economy is the competitive advantage a business must leverage to deepen relationships, increase customer retention and drive revenue growth. Leading organizations have strengthened and grown their service organization like an ecosystem that solves problems and offers services on every channel with automated processes that empower. This enables organizations build authentic, connected and memorable service experiences, consistently. Four key CX imperatives for service organisations should be: AGILITY: Modernize Contact Center & Sales Operations SHIFT DEMAND: Paradigm shift to Customer Self Service MODERNIZE: Accelerate the Digital Decision INNOVATE: More reliance on partnerships for Innovation – speed Find out more Customer Service excellence in action: Real challenges, real solutions, real stories With one platform delivering real-time interactions enriched by AI across every customer touchpoint, Oracle CX Service has everything you need to grow your service ecosystem. Hear our customers sharing their transformation journey. University of Adelaide Story Improves student experience with Oracle AI Hear their story AFG Customer story AFG improves productivity by 30% with Oracle Cloud Hear their story Where are you in your service maturity? Complimentary Service Maturity Assessment Evaluate the current state of your service maturity live, with Oracle Service Architects and define a roadmap to achieve the desired targets for your business Request assessment Talk to a Customer Experience Expert Contact us to discuss your needs and get a personalized walk-through of any process on the Oracle CX Service. Contact us

Terms of Use and Privacy | Subscriptions | Unsubscribe | Contact Us Copyright © 2021, Oracle and/or its affiliates. All rights reserved. Oracle Corporation - Worldwide Headquarters, 2300 Oracle Way, Austin, TX 78741, United States