5 Ways Cobrowsing Cuts Costs and Increases Sales

View this message in a Web browser Personalize Your Web Customer Service Learn How Dear Thomas, Are your customers getting a personalized experience? If you're looking to empower agents, drive customer loyalty, identify upsell opportunities and reduce incident management costs, cobrowsing should be at the top of your list.   Read on to discover innovative ways you can make use of cobrowse technology, including: Delivering highly personalized service while maintaining security and privacy Providing consultative assistance to turn browsers into buyers Helping mobile customers interact with your representatives on their terms Read Now Modern Customer Experience in the Cloud

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New Cloud Training and Certifications

View this message in a Web browser Oracle University Cloud Training Newsletter - October 2017 Interesting This Month: Thomas Kurian: Oracle's Next-Gen Cloud Platform Are You Seeing with 20/20 Foresight? Do DBAs Really Need to Learn Cloud? Featured Cloud Learning Courses Contact and Resources Back to top Thomas Kurian's OpenWorld Keynote: Oracle's Next-Generation Cloud Platform Oracle President, Thomas Kurian, highlights Oracle’s Cloud Innovation at Oracle OpenWorld 2017. Read the cutting-edge developments across Oracle’s Next- Generation Cloud Platform, including IaaS, PaaS, SaaS and DaaS enhancements. Find Out What Is Ahead Back to top Are You Seeing with 20/20 Foresight? Future-Proof Your IT Infrastructure with Cloud Learning What does your business look like in 2027? Were you able to avoid the major cloud issues and pitfalls of the day? Read More Back to top Do DBAs Really Need to Learn Cloud? The cloud DBA has to be more knowledgeable about the database environment than the traditional DBA. Find out why. Watch Video Back to top Featured Cloud Learning Courses Unlimited Cloud Learning Subscription Register Oracle HCM Cloud: Compensation Register Oracle CPQ Cloud Blue Belt Register Oracle Financials Cloud: Receivables to Collections Implementation Register Oracle Service Cloud (RightNow) Analytics Register Back to top Contact Us and Resources Contact Your Local Oracle University Representative Or one of our Oracle Approved Education Resellers Subscribe to Oracle University News and Updates Can't Find a Course? Find us on Social Media Back to top SHARE

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Is Your Web Service Strategy Working?

View this message in a Web browser Does your web self service work for your customers? Get the Guide Dear Thomas, Did you know that 72% of customers prefer to find their own information online, yet only 52% find what they actually need? That's a big gap, but also a big opportunity. Are you making the most of your customer service strategy? Understand the emerging demands of your customers Turn a critical eye towards the “must have” capabilities for your next generation customer service. Develop a plan to ensure the right capabilities, processes and talent are in place We've got some practical advice to help you get started! Read Now Modern Customer Experience in the Cloud

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Does your Knowledge Management Drive ROI?

View this message in a Web browser Soar to Service Excellence with Knowledge Management Get Your Guide Dear Thomas, Every day, your organization gathers and generates billions of bits and bytes of knowledge… from prospects’ interests to product benefits. The question is, what do you do with it? Did you know? 80% would pay more for superior customer experience Agents fail to correctly answer customer questions 50% of the time Knowledge access can reduce case resolution time by up to 80%  Our white paper explores how you can use knowledge to provide a superior experience your customers will keep coming back for. Read Now Modern Customer Experience in the Cloud

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