"Can Virtual Experiences Replace Reality?" explores the future role of humans in delivering Customer Experience.
The Coleman Parkes research findings uncover an imminent technological revolution and how innovations like Artificial Intelligence and Virtual Reality will reshape Customer Experience by 2020.
The report presents a guide for how to keep up with digital customers who increasingly favours self-service to human interaction.
Oracle’s smarter CX harnesses the power of emerging technologies such as adaptive intelligence (AI) to deliver recommendations and personalization in real time. Oracle’s unique data-as-a-service offering combined with AI helps businesses simplify, innovate, and deliver to exceed constantly changing and skyrocketing expectations.
At Oracle OpenWorld you can attend sessions that help you quickly adopt game-changing applications to deliver on these goals. Plus, you’ll learn how these emerging technologies are being applied within all types of companies, from startups to enterprise.
Reimagine your business, processes, and experiences.
Modern best practice processes and embedded data-driven intelligence built right into Oracle Cloud SaaS solutions put you on the path to new innovation and business transformation. With new developments and updates being released multiple times per year, it is important to know what is coming and take advantage of the latest improvements and innovations.
Oracle University keeps you in sync and on the cutting edge.
Free Webcast: Next Generation Oracle SaaS Applications Where is It All Headed?
Look ahead to see where Oracle SaaS Applications are headed and how others are using these developments to build intuitive, next generation SaaS applications.
Sudhir Menon Head Oracle Competency Development Cloud Solutions
Biography: Sudhir Menon is one of our most experienced IT specialists with more than 20 years of experience across consulting, solutions, pre-sales, and technology management. His passion lies in IT architecture as well as in building solutions specific to customer and industry requirements mapped to specific business needs. Sudhir has co-authored two books on architecture blueprints and middleware and is a frequent speaker at events such as at the Institute of Chartered Accounts on defining trends in the financial industry and at the E-Governance Forum speaking on the paperless office. Sudhir holds an engineering degree in computer science and masters of science in education management.