Is Your Web Service Strategy Working?

View this message in a Web browser Does your web self service work for your customers? Get the Guide Dear Thomas, Did you know that 72% of customers prefer to find their own information online, yet only 52% find what they actually need? That's a big gap, but also a big opportunity. Are you making the most of your customer service strategy? Understand the emerging demands of your customers Turn a critical eye towards the “must have” capabilities for your next generation customer service. Develop a plan to ensure the right capabilities, processes and talent are in place We've got some practical advice to help you get started! Read Now Modern Customer Experience in the Cloud

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Does your Knowledge Management Drive ROI?

View this message in a Web browser Soar to Service Excellence with Knowledge Management Get Your Guide Dear Thomas, Every day, your organization gathers and generates billions of bits and bytes of knowledge… from prospects’ interests to product benefits. The question is, what do you do with it? Did you know? 80% would pay more for superior customer experience Agents fail to correctly answer customer questions 50% of the time Knowledge access can reduce case resolution time by up to 80%  Our white paper explores how you can use knowledge to provide a superior experience your customers will keep coming back for. Read Now Modern Customer Experience in the Cloud

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Thomas, are you investing in CX? Here’s why you should be.

View this message in a Web browser Forrester Technology Adoption Profile Enterprises Invest In Customer Service To Support The Top Line Get Your Study Now Thomas, How do you survive and thrive in ‘the age of the customer’? The answer is by giving them exactly what they want—meaningful, personalized, multi-channel interactions. However, we both know that requires some investment, and when investment is difficult to secure, you need to know it’s worthwhile. With that in mind, take a look at this Forrester report, a February 2017 commissioned study conducted by Forrester Consulting on behalf of Oracle, which looks at why enterprises like yours are adopting customer service software to improve customer experiences, gain market share, and support the top line. Read the Forrester Study Now Read the study now and discover: Why organizations are making these investments What they’ve gained from the investment How recent trends like digitization and the cloud are impacting the service industry Get Your Study Back to top Modern Customer Experience in the Cloud

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