Are you able to identify customer signals and respond at the right time and right channel?

Frictionless service engagements through multiple channels anywhere, anytime. Oracle Frictionless service engagements through multiple channels anywhere, anytime. View this message in a Web browser Intelligent Service in the Experience Economy Offer customer choice Frictionless service engagements through multiple channels anywhere, anytime. Explore more   When engaging with an account, do you have a history of their prior engagements in and outside of service? Hi ‌Thomas, The Experience Economy has changed the way businesses discover, engage, consume, and serve their customers and for service leaders, there has never been a more important time to deliver service at the right moment. Service leaders striving to excel in today’s Experience Economy are aware of three certainties: journeys are non-linear, customers are the innovators, and each experience delivers value…or not. Ask yourself the following question: What happens when missing customer signals can cause damage to my business? If you are yet to identify this, it’s likely your service organisation is already struggling to thrive in the Experience Economy. So what stands in your way ? Channel Proliferation & Instant Gratification from customers Lack of customer insight & disjointed systems Cost center to Profit center: Skyrocketing service costs Intelligent Service for Business to Consumer Offer customer choice Offer frictionless service engagements through multiple channels Provide consistent service across any channel with chat, co- browse, mobile, IoT, and messaging Encourage collaboration and visibility of customer relationship information and history across teams Respond proactively to managed devices using Service Monitoring for IoT assets Intelligent Service for Business to Business Webinar: Adapting to the new world of digital interactions Customer Experience Inspiration and Insight Join us and a panel of customer service experts from IAG & Sunshine Coast Council for this special digital event as we explore the role of service in times of change. Watch on demand Talk to a Customer Experience Expert Contact us to discuss your needs and get a personalized walk-through of any process on the Oracle CX Service. Contact us

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🌎 Pertahankan Histori Lokasi Anda? Putuskan paling lambat tanggal 1 April 2022

Halo thomas, Histori Lokasi dijeda untuk akun Anda, dan Anda belum memiliki Histori Lokasi baru selama lebih dari 5 tahun. Histori Lokasi yang ada yang Anda miliki di akun Anda akan dihapus pada tanggal 1 April 2022. Berikut yang dapat Anda lakukan sebelum tanggal 1 April 2022: Pertahankan data ini di akun Anda dengan mengaktifkan Histori Lokasi di Kontrol aktivitas Download salinan data ini sebelum dihapus pada tanggal 1 April 2022 Tentang Histori Lokasi Histori Lokasi adalah setelan Akun Google yang memungkinkan Anda menyimpan informasi tentang tempat yang Anda kunjungi dengan perangkat Anda, bahkan saat tidak menggunakan layanan Google tertentu. Histori Lokasi dapat digunakan untuk menyediakan berbagai hal untuk Anda, seperti Linimasa, peta pribadi yang berisi tempat dan rute yang Anda kunjungi Tujuan yang disarankan di Google Maps dan Android Auto Iklan yang lebih bermanfaat di Google dan tempat lain yang mungkin menampilkan iklan Google, seperti situs atau aplikasi Untuk mempelajari Histori Lokasi lebih lanjut, kunjungi Pusat Bantuan. Google LLC 1600 Amphitheatre Parkway, Mountain View, CA 94043

Less than 2 months left to get OCI Certified for FREE

Oracle Oracle View this message in a Web browser Oracle University Education News Less Than 2 Months Left to Get Certified for FREE Oracle University's Free OCI Training and Certification program is well underway, but the clock is ticking on getting certified for free.   While OCI training will remain free indefinitely, time is limited to take advantage of Oracle University's free OCI certification offer, where learners receive three free certification exam attempts for each learning path until December 31, 2021. Get Certified Now New Cloud Security Certification In October, we released a free training course to support fundamental knowledge and skills on cybersecurity. Now we've released a new advanced-level OCI Security course and related OCI Security Associate certification covering topics on securing Oracle Cloud Infrastructure environments.   Read more Oracle University introduces Oracle MyLearn Oracle MyLearn is a powerful, personalized, and modern education platform for Cloud Learning Subscriptions (CLS) to enhance and speed your learning of Oracle Cloud. MyLearn offers features as: a personalized homepage, visibility into OU's full digital training library, a centralized dashboard with training progress, learning history, and achievements, intuitive search function, plus more. Oracle GoldenGate Cloud Service Are you always on the look-out for new technology to make your work better, more efficient, and more cost-effective? This course teaches how the Oracle GoldenGate Cloud service can be used for real-time data replication to Oracle Cloud with zero downtime on critical production systems. Customer Spotlight – Northwell Health Northwell Health was able to improve team member efficiency and engagement of Oracle Cloud utilizing Oracle Guided Learning. They accelerated adoption of Oracle Cloud HCM, increased engagement rates with team members and established a culture of continuous measurement and improvement. Read more New and Featured SaaS courses Oracle training is the most convenient and comprehensive way to learn Oracle from Oracle. Take control of your education and keep your skills current with the recommended courses below. ➤ Workforce Health and Safety Explorer ➤ Recruiting Explorer ➤ Profile Management Explorer ➤ What's New in Financials Cloud for 21D ➤ What's New in PM Cloud for 21D ➤ What's New in SCM Cloud 21D ➤ What's New in Procurement Cloud 21D ➤ What's New in CX Sales and B2B Service 21D ➤ What's New in Accounts 21D ➤ What's New in Application Composer 21D ➤ What's New for Chat for the BUI in 21C ➤ What's New for Workspaces in 21C ➤ Welcome to the Oracle Field Service Learning Path ➤ Integrating Oracle CPQ & Oracle CX Sales Products ➤ Oracle CPQ: Using Configuration REST APIs ➤ What's New in Publishing Worksets 21C ➤ What’s New in Multisite Cart 21C New and Featured OCI courses ➤ Cybersecurity and Oracle Cloud ➤ Deploying Applications to Oracle Container Engine for Kubernetes ➤ Oracle GoldenGate Cloud Service Workshop ➤ Create Pixel Perfect Report Using Oracle Analytics Cloud Contact Us and Resources • Contact your local Oracle University Representative • Free Training and Accreditation program • Find an Oracle-authorized education partner • Subscribe to communications from Oracle • Can't find a course? Stay Connected

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