Empower Field Service with Predictive Analytics

View this message in a Web browser Smarter Field Service Management Read the White Paper Dear Thomas, Are you getting the most out of your field agents? Are they able to provide the service experience your customers expect? This white paper demonstrates the metrics you must track, the application of performance pattern profiles for smarter field service management and how this approach can predict future field service events.  The result? An unshakeable foundation for field service excellence: reduced costs, better customer service and the ability to scale quickly. Read Now Modern Customer Experience in the Cloud

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5 Ways Cobrowsing Cuts Costs and Increases Sales

View this message in a Web browser Personalize Your Web Customer Service Learn How Dear Thomas, Are your customers getting a personalized experience? If you're looking to empower agents, drive customer loyalty, identify upsell opportunities and reduce incident management costs, cobrowsing should be at the top of your list.   Read on to discover innovative ways you can make use of cobrowse technology, including: Delivering highly personalized service while maintaining security and privacy Providing consultative assistance to turn browsers into buyers Helping mobile customers interact with your representatives on their terms Read Now Modern Customer Experience in the Cloud

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New Cloud Training and Certifications

View this message in a Web browser Oracle University Cloud Training Newsletter - October 2017 Interesting This Month: Thomas Kurian: Oracle's Next-Gen Cloud Platform Are You Seeing with 20/20 Foresight? Do DBAs Really Need to Learn Cloud? Featured Cloud Learning Courses Contact and Resources Back to top Thomas Kurian's OpenWorld Keynote: Oracle's Next-Generation Cloud Platform Oracle President, Thomas Kurian, highlights Oracle’s Cloud Innovation at Oracle OpenWorld 2017. Read the cutting-edge developments across Oracle’s Next- Generation Cloud Platform, including IaaS, PaaS, SaaS and DaaS enhancements. Find Out What Is Ahead Back to top Are You Seeing with 20/20 Foresight? Future-Proof Your IT Infrastructure with Cloud Learning What does your business look like in 2027? Were you able to avoid the major cloud issues and pitfalls of the day? Read More Back to top Do DBAs Really Need to Learn Cloud? The cloud DBA has to be more knowledgeable about the database environment than the traditional DBA. Find out why. Watch Video Back to top Featured Cloud Learning Courses Unlimited Cloud Learning Subscription Register Oracle HCM Cloud: Compensation Register Oracle CPQ Cloud Blue Belt Register Oracle Financials Cloud: Receivables to Collections Implementation Register Oracle Service Cloud (RightNow) Analytics Register Back to top Contact Us and Resources Contact Your Local Oracle University Representative Or one of our Oracle Approved Education Resellers Subscribe to Oracle University News and Updates Can't Find a Course? Find us on Social Media Back to top SHARE

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